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Severe weather across NSW

Severe weather, including damaging and destructive winds, heavy rainfall and damaging surf heavily impacted the Hunter, Mid North Coast and Sydney Metropolitan regions.

Important messages

Order regarding volunteers taking part in emergency operations - Issued by the NSW Premier for the period 24 April - 23 May 2015. View the order (PDF 107KB)

Food spoilage - the Personal Hardship Grant does NOT replace food spoiled as a result of power outages. Please DO NOT call the Disaster Welfare Assistance Line regarding food spoilage in these circumstances. More information on Disaster Assistance

Information and Assistance centres

Recovery centre - Dungog

A Recovery centre is opening from Wednesday 29 April in Dungog to assist and advice the community.

  • Dungog - Doug Walters Pavillion, Bennett Park, Mackay Street, Dungog.
    Opening  Wed - Fri 9:00am - 6:00pm. Sat & Sun 10:00am - 4:00pm. Opening times on and after Monday 4 May are yet to be determined.

Disaster Welfare Assistance Points

  • Charlestown - Family & Community Services Office, 309 Charlestown Road, Charlestown . Open 8:00am - 6:00pm
  • Wyong - FACS Office, 9 Hely Street, Wyong. Open 9:00am - 5:00pm

Evacuation centres

  • Raymond Terrace - Senior Citizens Centre, 17E Irrawang Road, Raymond Terrace. Open 7:00 - 10:00am
  • Ashtonfield - Shamrock Hill Multipurpose Centre, 19 Galway Bay Road, Ashtonfield. Open 9:00am - 5:00pm
  • Dungog - Doug Walters Pavillion, Bennett Park, Mackay Street, Dungog. Open Wed - Fri 9:00am - 6:00pm. Sat - Sun 10:00am - 4:00pm
  • Cessnock - Cessnock Council Chambers, 62 Vincent Street, Cessnock. Open 9:00am - 5:00pm

Sources of information


  • Insurance claims & Legal advice - information from the Insurance Council of Australia and Legal advice for those impacted by the severe storms and flooding.
  • Replace personal documents - information on where to go to and what to ask for to get your paperwork back in order as quickly as possible.
  • Counselling services - If you or someone you know needs assistance to cope with the distress you may be feeling as a result of these events.
  • Useful contacts - a range of useful phone numbers for those impacted by the severe storms and flooding

Disaster Assistance


Australian Government Disaster Assistance

Australian Government Emergency Information Line - 180 2266

  • Disaster Recovery Payment (DRP) - provides one-off financial assistance at a rate of $1000 per eligible adult and $400 per eligible child
  • Disaster Recovery Allowance - provides income support payments to employees, primary producers and sole traders who can demonstrate they have experienced a loss of income as a direct result of the NSW East Coast Storms and Flooding.
  • Ex-gratia disaster assistance for New Zealand non-protected special category visa (SCV) holders - provides assistance to those that are eligible for the ex-gratia disaster assistance for New Zealand non-protected special category visa (SCV) holders.

More information on Australian Government Disaster Assistance


Natural Disaster Declarations


Natural Disaster Declarations have been declared for Cessnock, Dungog, Gosford, Great Lakes, Lake Macquarie, Maitland, Newcastle City, Pittwater, Port Stephens, Singleton, Warringah, and Wyong.

Disaster Welfare Assistance Line - 1800 018 444 - Operating 7 days a week, 8:30am - 5pm

For information about disaster relief grants for contents and structural repairs, available to low income earners with no insurance contact the Disaster Welfare Assistance Line. Mobile phone callers - Calls to this number may not be free - check with your carrier.

Financial assistance under this grant does NOT

  • replace food spoiled as a result of power outages
  • replace insurance
  • provide compensation for losses
  • cover insurance excess

Disaster Assistance Schemes


There are a number of schemes available to those in areas declared Natural Disasters, including assistance for Primary Producers, Small Business, Council and more.

More information on Disaster Assistance


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STAY INFORMED

TRANSPORT DISRUPTIONS

  • TransportNSW - Sydney and NSW Public Transport Alerts, Updates and Trackwork
  • LiveTraffic NSW - Live updates, traveller information and personalised alerts for NSW roads

HUNTER CENTRAL COAST COUNCILS